Frequently Asked Questions
Everything you need to know about your Nanushka experience.
What is Nanushka's commitment to sustainability?
Nanushka is dedicated to responsible luxury. We prioritize the use of recycled materials, FSC-certified forest fibers, and our signature vegan leather to minimize our environmental impact while maintaining high-end craftsmanship.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the EU and 5-7 business days for international orders. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be in their original condition, unworn, and with all Nanushka tags still attached to be eligible for a full refund.
How do I care for my vegan leather garments?
Our signature vegan leather is best cared for by dry cleaning or gentle hand washing with a damp cloth. Avoid direct heat and store in a cool, dry place to maintain the fabric's integrity.
Does Nanushka ship internationally?
Yes, we ship to over 100 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay for a seamless checkout experience.